--- title: Help Center Articles description: Using VTR Learning courseware and ran into an issue? Come find help in our help center and get back to earning your CPE online. --- - [Need help?](https://learning.vtrpro.com/vtr-learning-help-center) Visit our [Help Center](https://learning.vtrpro.com/vtr-learning-help-center) for more information. - [How it works](https://vtrpro.com/how-it-works/) - [blog](https://blog.vtrpro.com/) - [login](https://vtrpro.com/Account/Login) - [2 cart](https://vtrpro.com/cart) [![](https://learning.vtrpro.com/hubfs/logo-img.png)](https://vtrpro.com/) - [Our Courses](https://vtrpro.com/#) **Our Courses** - Courses By Topic: - [Accounting](https://vtrpro.com/shop/cpe-cpa-accounting-courses) - [Business](https://vtrpro.com/shop/cpe-business-courses) - [Finance](https://vtrpro.com/shop/cpe-finance-courses) - [Human Resources](https://vtrpro.com/shop/cpe-hr-courses) - [Leadership](https://vtrpro.com/shop/cpe-leadership-courses) - [Marketing](https://vtrpro.com/shop/cpe-marketing-courses) - [Medicare](https://vtrpro.com/shop/cpe/medicare-courses) - [Operations & Management](https://vtrpro.com/shop/cpe-operations-management-courses) - Courses By Organization: - [SHRM](https://vtrpro.com/shop/shrm-courses) - [HRCI](https://vtrpro.com/shop/hrci-courses) - [CPA](https://vtrpro.com/shop/cpe-cpa-courses) - [APA](https://vtrpro.com/shop/apa-courses) - [ASAE](https://vtrpro.com/shop/asae-courses) ![](https://learning.vtrpro.com/hubfs/menu-img.jpg) [![view all courses](https://no-cache.hubspot.com/cta/default/4609211/434dfebf-e478-4052-afae-e3161dc81174.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/434dfebf-e478-4052-afae-e3161dc81174) [![view Free Courses](https://no-cache.hubspot.com/cta/default/4609211/b06bb7e4-460d-405f-b254-dbbbfaf4f451.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/b06bb7e4-460d-405f-b254-dbbbfaf4f451) Go Back - [CPA Self-Study](https://vtrpro.com/cpa-cpe-self-study-courses/) - [HR Self-Study](https://vtrpro.com/hr-self-study-courses/) - [Pricing](https://vtrpro.com/pricing/) [![Free Courses](https://no-cache.hubspot.com/cta/default/4609211/89a7a6c1-c75d-4910-ae92-7066168b86c6.png)](https://cta-redirect.hubspot.com/cta/redirect/4609211/89a7a6c1-c75d-4910-ae92-7066168b86c6) ![Welcome to Our Help Center](https://learning.vtrpro.com/hs-fs/hubfs/Copy%20of%20Welcome%20to%20Our%20Help%20Center.png?width=1920&height=425&name=Copy%20of%20Welcome%20to%20Our%20Help%20Center.png "Welcome to Our Help Center") ## How to Get Started Knowing where to get started when you visit a new website can be overwhelming, so here are some tips to help you find your way. - [How to Find the Right Course for You](https://blog.vtrpro.com/kb/how-to-find-the-right-course-for-you) - [How to Register](https://blog.vtrpro.com/kb/how-to-register) - [How to Log In and Log Out](https://blog.vtrpro.com/kb/how-to-log-in-and-log-out) - [How to Get Your Free Courses](https://blog.vtrpro.com/kb/how-to-get-your-free-courses) - [Starting Your Course](https://blog.vtrpro.com/kb/starting-your-course) - [Starting Your Medicare Courses](https://blog.vtrpro.com/kb/starting-your-medicare-courses) ## Common Issues Unfortunately, there are may be a time when you experience an issue while on our site or communicating with us. Here are some common issues that others ask about and tips on how to resolve them.  - [My video is playing with a blacked-out screen and audio.](https://blog.vtrpro.com/kb/blacked-out-screen-and-audio) - [Why am I unable to move to the next module in my course?](https://blog.vtrpro.com/kb/why-am-i-unable-to-move-to-the-next-module-in-my-course) - [I'm unable to log in. ](https://blog.vtrpro.com/kb/im-unable-to-log-in-1) - [I haven't received an email to confirm my account. ](https://blog.vtrpro.com/kb/i-havent-received-an-email-to-confirm-my-account) - [I'm not receiving any emails.](https://blog.vtrpro.com/kb/i-am-not-receiving-any-emails) ## Continuing Education Here are some helpful answers to common questions regarding continuing education with VTR Learning.  - [How Do I View My Scores And Answers?](https://blog.vtrpro.com/kb/how-do-i-view-my-scores-and-answers) - [How Do I Access/Download My Certificate of Completion?](https://blog.vtrpro.com/kb/how-do-i-access-my-certificate-of-completion-1?__hstc=45788219.92f8f85905ab0d0c2790bf2efd5dc50c.1632104340590.1632104340590.1632104340590.1&__hssc=45788219.1.1632104340591&__hsfp=3520052351) - [How Do I Request a Refund?](https://blog.vtrpro.com/kb/how-do-i-request-a-refund) - [Frequently Asked Questions](https://blog.vtrpro.com/kb/frequently-asked-questions-2) - [Accreditation FAQs](https://blog.vtrpro.com/kb/accreditation-faqs-1) - [What types of courses does VTR Learning offer?](https://blog.vtrpro.com/kb/what-types-of-courses-does-vtr-learning-offer) ## University Instructions for university students and professors to get started with VTR Learning. **Students** - [Where's My Getting Started Email?](https://blog.vtrpro.com/kb/wheres-my-getting-started-email-1) - [How Do I Access My Courses?](https://blog.vtrpro.com/kb/how-do-i-access-my-courses-1) - [How Do I View My Score And Answers?](https://blog.vtrpro.com/kb/how-do-i-view-my-score-and-answers) **Professors** - [How to View Individual Students Progress](https://blog.vtrpro.com/kb/how-to-view-individual-students-progress) - [How to Grade Assessments](https://blog.vtrpro.com/kb/how-to-grade-assessments) - [How to Provide a Course Extension](https://blog.vtrpro.com/kb/how-to-provide-a-course-extension) - [How to Access the Quiz Report](https://blog.vtrpro.com/kb/how-to-access-the-quiz-report) ## Rewards Program How to utilize the program for discounts and other rewards! - [VTR Learning's Rewards Program](https://blog.vtrpro.com/kb/vtr-learning-rewards-program) Table of Contents - [How to Get Started](https://learning.vtrpro.com/vtr-learning-help-center#how-to-get-started) - [Common Issues](https://learning.vtrpro.com/vtr-learning-help-center#common-issues) - [Continuing Education](https://learning.vtrpro.com/vtr-learning-help-center#continuing-education) - [University](https://learning.vtrpro.com/vtr-learning-help-center#university) - [Rewards Program](https://learning.vtrpro.com/vtr-learning-help-center#Rewards-Program) ## Still Need Some Help? Submit a Ticket!  ![LargerKBimage](https://learning.vtrpro.com/hs-fs/hubfs/LargerKBimage.png?width=1500&name=LargerKBimage.png)    [![VTR Learning Footer Logo](https://learning.vtrpro.com/hubfs/footer-logo.svg "VTR Learning Footer Logo")](https://vtrpro.com/) VTR Learning has over a decade of experience providing education to both universities & business professionals. #### About VTR Learning [About Us](https://vtrpro.com/about-us/) [How It Works](https://vtrpro.com/how-it-works/) [Our Accreditations](https://vtrpro.com/our-accreditations/) [Employee Training Program](https://vtrpro.com/employee-training-program/) - [Blog](https://blog.vtrpro.com/) #### Need Help? - [Help Center](https://learning.vtrpro.com/vtr-learning-help-center) - Submit a Ticket - [(888) 288-5388](tel:8882885388) ### Submit Ticket: × #### Keep Up With the Latest: 1700 N Kickapoo Ave, Shawnee, OK 74804 - VTR Learning ©2022. 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